FREQUENTLY ASKED QUESTIONS

  • EABM sends it’s members an email 3 days before the due date to renew their membership. Example: Person became a member on 11/02/2022 – the membership will be renewed automatically on 11/02/2023.
  • If your payment isn’t automatic, you will have to pay it manually (if you have any problems doing that, please email ict@bfmed-europe.org)

  • Usually, the membership renewal is automatic. EABM sends an email 3 days before the payment is processed.
  • If it isn’t automatic, do this to change the status from manual payment to automatic payment:
    • Log in into your account
    • This will automatically open your dashboard. If it doens’t, click on the Login button.
    • On the left menu, click on “Membership overview”
    • Click on “Auto renew”
    • You can change back any time, by doing the same process

  • Log in into your account
  • This will automatically open your dashboard. If it doesn’t, click on the Login button.
  • On the left menu, click on “Membership overview”
  • There you can see when the next payment will be, and you can also pay it earlier.

If you received an email saying there was an error with your payment/your membership was cancelled, it means your membership hasn’t been renewed.

Usually there are 4 causes for this:

  • The payment is manual and you have to do it yourself (you received an email 3 days before the due date to remind you to do this). If you want to turn it to an automatic payment, consult “IS THE MEMBERSHIP RENEWAL AUTOMATIC?”. If you have any troubles doing this, please contact ict@bfmed-europe.org
  • Your card isn’t valid anymore/doesn’t have the necessary money/ other card reasons.
  • Your bank didn’t approve the payment. Examples of companies that may refuse automatic payments are: MbWay, Paypal. You can solve this by changing the payment method:
    • Log in into your account
    • This will automatically open your dashboard. If it doesn’t, click on the Login button.
    • On the left menu, click on “Membership overview”
    • On the right of “Actions”, click on “Change payment”
    • If you don’t want to change it, you can contact the company that is processing your payment.
  • Unknown reasons – If that is your case, please contact ict@bfmed-europe.org